Patient being dropped off
For Hospital Clients and Referring Veterinarians
How we are protecting you and our staff


Updated March 14, 2022

The WSU Veterinary Teaching Hospital is allowing clients who are determined to be low risk for COVID to enter the hospital. Clients may use our curbside service if preferred. We remain fully operational for treatment of elective and emergency patients, but our operations have been modified to be compliant with federal, state, and regional public health recommendations and to protect our clients, staff, and students from COVID-19.

How we are protecting you and our staff

  • Face coverings are optional but encouraged at the Veterinary Teaching Hospital.
  • We are offering limited curbside service for clients who would prefer not to enter our facilities or for when the client is at high risk for COVID 19.
  • You will be asked a series of questions to assess your risk of COVID infection when you schedule your visit and/or when you arrive for your appointment. If you have a known exposure to COVID, a pending COVID test or symptoms of the virus, we will discuss how best to provide care for your animal while keeping everyone safe, including postponing procedures or care not medically necessary. Life-saving emergency care can be provided for your animal even if you have an active COVID infection.

Scheduling an appointment and refilling prescriptions for medicine or food

  • The hospital is open 8 a.m.-5 p.m. Monday through Friday, but emergency service is available 24 hours a day. Animals are seen by appointment only. Call 509-335-0711 to schedule an appointment or to notify us if you are bringing in an animal for an emergency.
  • The pharmacy is open 8 a.m.-6 p.m. Monday through Friday. To refill a prescription without an appointment, call 509-335-0736. When you arrive to pick up your prescription, either come into our pharmacy in person with a mask or call to let a team member know you are in the parking lot and the prescription will be brought to your vehicle.

Call in an Emergency

If your animal is in need of emergency care, please call the hospital so that we know you are on your way and can prepare for your arrival.

Emergency services for small and large animals are available 24-hours a day, 7 days a week, 365 days a year.

The hospital is at 205 Ott Road on the WSU Campus, just off of Grimes Way.

We thank you for your continued support and patience during this time. By following these guidelines, we can all work together to help keep everyone safe and ensure we can continue to offer the best veterinary care to our community.