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Veterinary Teaching Hospital
For Hospital Clients and Referring Veterinarians
COVID-19 Information
How we are protecting you and our staff

Updated June 1, 2021

The WSU Veterinary Teaching Hospital is now allowing a limited number of clients who are determined to be low risk for COVID to enter the hospital during normal business hours. Clients can still use our curbside service if preferred. We remain fully operational for treatment of elective and emergency patients, but our operations have been modified to be compliant with federal, state, and regional public health recommendations and to protect our clients, staff, and students from COVID-19.

How we are protecting you and our staff

  • Masks are optional per WSU policy for staff and clients who are fully vaccinated.  Clinicians or supervisors may ask for verification.
  • When in an exam room, no masks are required if everyone is fully vaccinated. If everyone is not fully vaccinated, all staff and clients are required to wear a mask that covers their nose and mouth.
  • We are offering curbside service for clients who would prefer not to enter our facilities, for when we have reached capacity or for when the client is at high risk for COVID 19 (see below).
  • You will be asked a series of questions to assess your risk of COVID infection when you schedule your visit and when you arrive for your appointment. If you have a known exposure to COVID, a pending COVID test or symptoms of the virus, we will discuss how best to provide care for your animal while keeping everyone safe, including postponing procedures or care not medically necessary. Life-saving emergency care can be provided for your animal even if you have an active COVID infection.

Call in an Emergency

If your animal is in need of emergency care, please call the hospital so that we know you are on your way and can prepare for your arrival.

Emergency services for small and large animals are available 24-hours a day, 7 days a week, 365 days a year.

The hospital is at 205 Ott Road on the WSU Campus, just off of Grimes Way.

Directions

Scheduling an appointment and refilling prescriptions for medicine or food

  • The hospital is open 8 a.m.-5 p.m. Monday through Friday, but emergency service is available 24 hours a day. Animals are seen by appointment only. Call 509-335-0711 to schedule an appointment or to notify us if you are bringing in an animal for an emergency.
  • The pharmacy is open 8 a.m.-6 p.m. Monday through Friday. To refill a prescription without an appointment, call 509-335-0736. When you arrive to pick up your prescription, call to let a team member know you are in the parking lot and the prescription will be brought to your vehicle.

When you arrive

  • Please come to your appointment with a fully charged cellphone and a mask that covers your nose and mouth. Masks are optional per WSU policy for staff and clients who are fully vaccinated. Masks may be required in exam rooms if not everyone is vaccinated.
  • After parking in our client parking lot, please stay in your car and call 509-335-8879 to notify our staff of your arrival and give the staff member your cellphone number. If you are here after 7 p.m., please call 509-335-0707.
  • A hospital employee will call you with additional instructions.
  • Team members will keep you updated by phone.

How to pay

  • Payments can be made by credit card wireless credit card reader, which we bring to you in your vehicle (preferred method). We accept Visa, MasterCard, Discover and CareCredit. You can also provide credit card information to our staff over the phone.
  • You can also pay online.
  • Full payment is expected at the time of service.

If using curbside service, when you pick up your animal

  • When you return to pick up your animal, please remain in your car and call 509-335-8879.
  • Discharge instructions will be provided by cellphone or a Zoom link.
  • Medications and other supplies will be delivered at the same time your animal is returned to your vehicle.
  • If you have additional questions, we are happy to answer them during another telephone call or Zoom meeting.

What to do while waiting for my animal

  • You are welcome to venture off campus and visit the WSU Visitor Center where they have local wines and cheeses.
  • The hospital is also close to city parks and a variety of downtown Pullman businesses.
  • Please remember, you are required to wear a facial mask at all times when interacting with other people in Pullman and elsewhere in Whitman County.

We thank you for your continued support and patience during this time. By following these guidelines, we can all work together to help keep everyone safe and ensure we can continue to offer the best veterinary care to our community. Learn more about what WSU is doing during the COVID-19 pandemic.